![]() If the software does not launch sucessfully, then the library may not be corrupt and the folder can be renamed back to the original name. If there is a corruption with the library and the software opens, then unfortunately, the older library cannot likely be fixed or recovered. ![]() ⚠ NOTE: Though you can alternately delete the folder referenced above and all sub-content, renaming it will have the software simply ignore it and create a new library instead. PC Press the Windows key (lower left, between and ) and the R key on your keyboard simultaneously Type %programdata% into the Run box Press Enter Locate the folder _Studio.8 Right-click and select Rename Rename the folder to _Studio.8.OLDĚttempt to open Silhouette Studio Mac Open the Finder Press ++G Type in /Library/Application Support Press Return Locate the folder _Studio.8 Rename the folder to _Studio.8.OLDĚttempt to open Silhouette Studio You can attempt to clear your library to resolve this concern. If there is a corruption in the library folder, this can unfortunately prevent proper launch of the software. ⚠ NOTE: Removal will not affect the library or license key (if present)Ğmpty the Trash Go to the software download page Scroll down to the "Legacy Version" section to download and install the previous older version STEP 4: Check Permissions (PC Only) Mac Restart your computer Select the Go menu at the top of the desktop Select the Applications optionĝrag ALL instances of Silhouette Studio to the Trash ⚠ NOTE: Removal will not affect the library or license key (if present) Go to the software download page Scroll down to the "Legacy Version" section to download and install the previous older version PC Restart your computer Press +R simultaneously on keyboard In the Run window type control panel Press Enter Select the option for Programs > Programs and Features Select Silhouette Studio Select the option for Uninstall at the top of the list If the software began to crash immediately after updating your software BUT was working previously, you may alternately need to uninstall the latest version and roll back to the previous version according to your computer type as follows: If your computer does meet the minimum requirements, please continue to review the sections below. MacSelect the apple symbol at the top left cornerSelect About this MacThe system information will be listedIf your computer does not meet the minimum requirements, unfortunately, you will need to use an alternate computer in order to use the Silhouette Studio software program. NOTE: the key is between and In the Run window, type 'control panel'Select System and Security > SystemThe system information will be listed You can alternately locate this information as follows:Press +R simultaneously on keyboard NOTE: the key is between and The system information will be listed ![]() PCPress +Pause button on keyboard simultaneously To locate and verify compatibility for your computer, please do the following: RAM: 4 GB of RAM Processor: 2 GHz (or faster) processor speed Memory: 2 GB hard disk space USB Port: USB 2.0 Port (or higher) Internet connection: Strongly recommended for updates and access to the Silhouette Design Store. Required to activate a license key for upgrade. In order for the software to run properly, your computer will need to meet or exceed the following minimum requirements: Operating System: PC (Windows 8.1 and higher) OR Mac (OS X 10.10 and higher). Chromebook is currently not supported.
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